Refund & Cancellation Policy
Last updated: April 2026
Refund Eligibility
AI services are generally non-refundable once the service execution has started due to the computational costs and the instant nature of the results. However, we offer refunds in the following cases:
- Technical failure preventing service execution within 24 hours
- Service output significantly different from description
- Duplicate order made by mistake
- Payment charged but service not accessible in account
Refund Timeframe
- Refund request window: Within 7 days of order
- Processing time: 5-7 business days after approval
- Refund method: Original payment method
How to Request a Refund
To request a refund, please contact our support team with:
- Order ID
- Reason for refund request
- Screenshots (if technical issue)
Contact Support:
Email: support@gik.ai
Phone: +91 6203923244
Response time: Within 24 hours
