Refund and Cancellation Policy

gik.ai services are generated by an AI model from the details you enter and delivered usually in under a minute. Generation starts as soon as you submit your details after paying, so an order cannot be canceled once it has started. You can remove items from your cart at any time before paying. By submitting your details you ask us to start generation immediately and acknowledge that delivery begins right away.

We refund the full price when:

1. Your order failed, timed out or returned no result, and the free retry on your order page did not deliver either. A retry never charges you again.
2. The result is missing one or more of the sections listed on the service page, is cut off before the end, or is not in the language you selected.
3. You were charged but the order does not appear in your account within 24 hours.
4. You placed the same order twice by mistake within 30 minutes. We refund the duplicate.
5. You paid but never submitted your details, so nothing was generated.

Email support@gik.ai within 7 days of the order with your Order ID (on your order page and your receipt), what went wrong, and a screenshot if it is a technical issue.

We reply within 1 business day and decide within 2 business days. Approved refunds go back to the original payment method and usually appear within 5 to 7 business days, depending on your bank.

If you dispute a charge with your card issuer before writing to us, we may not be able to help further until the dispute is closed. Writing to us first is faster for you.

Nothing in this policy limits the rights you have under the consumer law of the country you live in.